Privacy Policy

Last updated: July 2026

Who we are

KG Retreats is owned and operated by Gemma and Simon Smith. Our website address is kgretreats.co.uk. We are based at Barrowden Rd, Ketton, Stamford PE9 3RL.

If you have any questions about this policy or how we handle your data, please contact us:

Email: gemma@kgretreats.co.uk
Phone: 07999073431

What data we collect

We collect personal data when you:

Make a booking through our website
Submit an enquiry via our contact form
Create a customer account on our booking panel
Contact us directly by email or phone

The types of data we may collect include:

Your name and email address
Your phone number
Booking details including session type, date and time
Payment information (processed securely by Stripe — we do not store your card details)
Any information you provide voluntarily in messages or enquiries

How we use your data

We use your personal data to:

Process and manage your bookings
Send booking confirmations, reminders and follow-up communications
Respond to enquiries and provide customer support
Improve our website and services using anonymous analytics data
Meet our legal obligations

We will never sell your personal data to third parties or use it for purposes other than those listed above.

Legal basis for processing

We process your personal data on the following legal bases:

Contract — processing is necessary to fulfil your booking and provide the services you have requested
Legitimate interests — to manage our business, improve our services and communicate with you about your booking
Legal obligation — where we are required to process data to comply with the law
Consent — where you have given us explicit permission, for example to send marketing communications

Who we share your data with

We use a small number of trusted third party services to operate our website and booking system. These include:

Stripe — for secure payment processing. Stripe is PCI DSS compliant. You can view Stripe’s privacy policy at stripe.com/gb/privacy
Google — for website analytics (Google Analytics) and spam prevention (reCAPTCHA). You can view Google’s privacy policy at policies.google.com/privacy
Amelia (TMS Plugins) — our booking and appointment management system

We do not share your data with any other third parties unless required to do so by law.

Data retention

We retain your personal data for as long as is necessary to provide our services and meet our legal obligations. Booking records are kept for a minimum of 6 years in line with HMRC requirements. You may request deletion of your data at any time (see Your rights below).

Your rights

Under UK GDPR you have the following rights in relation to your personal data:

The right to access — you can request a copy of the personal data we hold about you
The right to rectification — you can ask us to correct any inaccurate data we hold
The right to erasure — you can ask us to delete your personal data, subject to any legal obligations we have to retain it
The right to restrict processing — you can ask us to limit how we use your data
The right to data portability — you can request your data in a portable format
The right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis

To exercise any of these rights, please contact us at gemma@kgretreats.co.uk. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

We use cookies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookies Policy.

Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.