Sauna & Wellness Session Cancellation Policy

We understand that plans change. Here’s everything you need to know about cancelling or rescheduling your sauna or wellness session at KG Retreats.

Cancellations

If you need to cancel your booking, please let us know as soon as possible by emailing gemma@kgretreats.co.uk or calling 07999073431.

• More than 48 hours before your session — full refund, minus a 2% booking fee
• Within 48 hours of your session — no refund will be issued

Rescheduling

We’re happy to help you reschedule wherever possible.

• You can request to reschedule up to 24 hours before your session start time
• Rescheduling is subject to availability and cannot be guaranteed
• Requests made within 24 hours of your session will be treated as a cancellation

If we need to cancel

In the unlikely event that KG Retreats needs to cancel your session, we will always offer you a choice of a full refund or the opportunity to reschedule at no additional cost.

Pending bookings

Private Sessions, Sauna Ice & Hot Tub Sessions and Retreat Packages are not confirmed until you receive a confirmation email from us. We aim to respond within 24 hours. Please do not travel to us without having received your confirmation.

Questions?

If you have any questions about your booking, get in touch — we’re always happy to help.

Email: gemma@kgretreats.co.uk
Phone: 07999073431